FAQs

For non-special orders, please expect shipping within 3–5 business days of purchase.

We do not ship to PO boxes.

At AZYR Specs, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please review our refund policy below.

To be eligible for return or exchange, items must be in their original, unworn, and undamaged condition. Please note that sale items, as well as special orders, are final sale and non-returnable. Additionally, items used for photography, events, or promotional purposes are ineligible for return without prior written authorization from AZYR Specs. All returns require prior approval — returns sent without authorization will be returned to the sender.

We provide return labels and deduct the charge from the overall refund. However, return shipping fees will be covered by us if the item was damaged, defective, or if an error occurred with your order.

To initiate a return or exchange, please contact us at orders@azyrspecs.com with your order number in the subject line. Please include the reason for your return request, and any photos of the item(s) if applicable.

Please allow 7–10 business days from the receipt of your return for inspection and processing of a refund in accordance with our return policy. Bank processing may take additional time and vary by institution.

To request an order modification or cancellation, please email orders@azyrspecs.com within 12 hours of purchase, including your order number in the subject line. While we will make every effort to fulfill your request, please note that we cannot guarantee all changes can be accommodated.

Once your order has shipped, you will receive a shipping confirmation via email with a tracking number that you can use to monitor the delivery of your order.

Oh no! If your package has been lost in transit, please contact orders@azyrspecs.com right away. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

If your item(s) arrive damaged, please contact orders@azyrspecs.com within 48 hours of delivery with photos of the damage or defect.

We offer a diverse selection of premium lens finishes, including solid tints, mirrors, gradients, transitions, polarized, blue light filtering, and anti-reflective (A/R) coatings.

Yes. We offer full customization for both eyeglasses and sunglasses, allowing you to seamlessly integrate your prescription into your chosen frames.

Turnaround times for special orders vary based on the complexity of the request. We will provide you with a tailored timeline once your order details are confirmed and will keep you updated throughout the process.

We accept all major credit and debit cards, along with Shop Pay, Cash App Pay, PayPal, and Afterpay. Please note that available payment methods may vary based on your location and will be displayed at checkout.

You will receive a code from our shop and you simply apply it at checkout.

Gift cards are redeemed the same way — apply your code at checkout.

No, neither store credit nor gift cards expire.

Yes, we offer comprehensive repair services for both lenses and frames through our network of licensed opticians throughout the USA. We are equipped to fulfill both prescription and non-prescription requests.

As pricing varies based on the scope of work, please contact our team at orders@azyrspecs.com for a customized quote.

Yes, all items have a one year warranty against defects. Items that have been damaged due to owner negligence, abuse, or normal wear and tear are not covered under warranty.

To ensure the best fit, we recommend comparing your measurements against the specifications provided on each product page. For further guidance, please consult our comprehensive Size Guide.

Selecting a frame that complements your unique facial features is key to achieving both comfort and style. Explore our expert recommendations for finding your ideal look in our Face Shape Guide.

We operate a private showroom in New York City, available by appointment exclusively. This allows us to offer you dedicated, one-on-one attention as you explore our archive.